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  • Do you service my neighborhood?
    Our current service area is Pflugerville, Hutto, Round Rock, Georgetown, North of Wells Branch (east of I-35)
  • What are your rates?
    Rates vary by the length of the service (30, 45 or 60 minutes). Please review the services listed on our home page for up-to-date rates. *Designated holidays/peak weeks are $7 additional per visit.
  • How long are the vists and how often do you come to my home?
    We require a minimum of 2 visits per day lasting 30 minutes each. However, most dogs prefer 3 visits per day. Cats can have 1 or 2 visits per day.
  • When do I pay?
    Payment is required prior to service and guarantees your reservation. Payments are made inside your client portal by credit card. Payments are due within 48 hours of approval.
  • Do I get to meet my sitter?
    You'll meet with a member of our team so that we can design your customized care plan. The first meet and greet is currently complimentary. Any additional meet and greets can be booked as a standard 30-minute service visit and invoiced at that current rate.
  • What is included in my service?
    GPS timestamp including visit report card, pictures, and updates Reliable and caring staff that works as a team to ensure you never miss a service Your instructions followed as indicated in each pet profile Our team can provide a variety of mental and physical enrichment at every visit A full description of each service can be found on our “Services”.
  • Do you administer pet medication?
    Yes, there is no charge for oral medication or insulin. Just make sure you book enough time to properly and safely medicate pets.
  • What animals do you service?
    We service all pets including dogs, cats, exotics, companion animals, and pigs.
  • How far in advance do I need to make my reservation?
    We recommend new clients allow 2 weeks prior to service. This allows time for scheduling a meet and greet and getting your account set-up.
  • My trip was cancelled, what is your cancellation policy?
    We are a small business and we sincerely appreciate our sitters’ work ethic to choose your home and pets over their own holiday travel or weekends with family. Non-holiday weeks: If cancellation is received at least 48 hours prior to service, a full credit can be applied to your account for future use. If cancellation is received less than 48 hours prior to service, you will be charged for the first 48 hours of service, the remaining credit can be applied to a future service. No refunds are given to credit cards. Holiday weeks: If cancellation is received at least 14 days prior to service, a full credit can be issued to your account for future use. If cancellation is received less than 14 days prior to service, you will be charged for the reservation. No refunds are given to credit cards.
  • Do you pet sit on holidays?
    Of course! Holidays are in high-demand and usually book in full 3-4 weeks in advance. So get your reservation submitted as soon as your travel plans are finalized. Holidays and peak weeks incur a $5 surcharge for every visit. Many clients will reserve holidays 2-4 months in advance.
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