FRequently Asked Questions
We offer full services (pet sitting, dog walking, etc) within Pflugerville, Hutto, and Round Rock.
For Georgetown, we provide midday services (dog walking, cat sitting) but have limited availability for pet sitting. Please inquire for your address.
Rates vary by the length of the service (30, 45 or 60 minutes). Please review our services page for up-to-date rates. *Designated holidays/peak weeks are $10 additional per visit.
We offer 30, 45, and 60 minute drop in visits. Our Bed and Biscuit service is a 90 minute nighttime service coupled with a 45 minute morning visit the following day. See our services page for more details on all of our visits.
For dogs, we require a minimum of two visits per day, however, most dogs prefer three visits per day. For cats and other pets, we require at least one visit per day.
Payment is required prior to service and guarantees your reservation. Payments are made inside your client portal by credit card. Payments are due within 48 hours of approval.
As part of our commitment to providing the best possible care, we offer personalized client consultations to ensure we fully understand your pet's needs.
During these consultations, one of our experienced team members will spend between 15 and 30 minutes getting to know you and your pet. We'll provide valuable feedback and insights, complete the onboarding process, and gather all pertinent instructions for your pet's care. The team member who conducts your consultation may not be the same team member that services your home.
Please note that there is a fee of $30 for this service, which ensures that we can dedicate the time and attention necessary to tailor our services to meet your pet's needs perfectly.
GPS timestamp including visit report card, pictures, and updates
Reliable and caring staff that works as a team to ensure you never miss a service
Your instructions followed as indicated in each pet profile
Our team can provide a variety of mental and physical enrichment at every visit
A full description of each service can be found on our Services page.
Yes, there is no charge for oral medication or insulin. Just make sure you book enough time to properly and safely medicate pets.
We service all pets including dogs, cats, exotics, companion animals, and pigs.
We recommend new clients allow two weeks prior to service. This allows time for scheduling a consultation and getting your account set-up.
We appreciate our sitters’ dedication to choosing your home and pets over their own holiday travel or family time. For non-holiday weeks: If you cancel at least 48 hours before the service, a full credit will be applied to your account for future use. If you cancel less than 48 hours before the service, you will be charged for the first 48 hours of service, and the remaining credit can be applied to a future service. No refunds are given to credit cards. For holiday weeks: If you cancel at least 7 days before the service, a full credit will be issued to your account for future use. If you cancel less than 7 days before the service, you'll be billed for the first 48 hours of scheduled service, and a credit will be issued to your account for the remaining balance. No refunds are given to credit cards.
Of course! Holidays are in high-demand and usually book in full 3-4 weeks in advance. So get your reservation submitted as soon as your travel plans are finalized. Holidays and peak weeks incur a $7 surcharge for every visit. Many clients will reserve holidays 2-4 months in advance.


